Looking for the best and most reliable IT service?
Dial a Nerd (aka Dial a Geek) is near you in Auckland, Pukekohe, Hamilton and across all of NZ (Remote IT Support)!

Your digital world should be seamless – and that’s exactly what we deliver!
At Dial A Nerd (aka Dial a Geek), we provide reliable IT support and tech solutions for homes and businesses near you in Auckland, Pukekohe, Hamilton and the wider areas. From computer or laptop repairs, AI Integration, email hosting, cloud backups, SEO, and business systems, we’ve got it covered. Visit us at 6 Cape Hill Road, Pukekohe, or call 09 238 2560, we’ll stop the digital planet from falling on your head.

David Balfour

I have worked with Dial a Nerd for over 5 years. I have found them able to support and assist with simple problems and repairs right through to expert support in a full corporate/ health board environment with challenging procedures and requirements.

Derryn Mayne

Mark has been amazing, I changed companies and the changeover was smooth, the service excellent and the advice on point. Would highly recommend to anyone needing that one on one IT support and advice.

Q: What types of IT services does Dial a Nerd offer?

A: We provide a comprehensive suite of IT solutions tailored to businesses and home users across New Zealand. Our services include:

• Managed IT & helpdesk support for fast, friendly troubleshooting and device maintenance

• Cloud phone systems using VoIP for modern communication, unified with Teams and mobile devices

• Email hosting & Microsoft 365 support for secure, professional communication and seamless collaboration

• Cybersecurity & ransomware prevention, including firewalls, staff training, backups, and rapid incident response

• Cloud backups and server infrastructure through AWS, Azure, GCP or NZ-based providers

• Remote IT solutions for hybrid workforce support, VPNs, and virtual desktops

• IT consulting & strategy to plan for growth, technology changes, and long-term cost control

Every service is delivered with clear, Kiwi-style communication, proactive support, and local expertise, all backed by our 21+ year history of reliable IT work.

Q: How does your managed IT support work?

A: Dial a Nerd offers proactive, full-service IT support with minimal fuss for clients across New Zealand. Each customer receives:

1. A dedicated helpdesk and responsive technicians, no outsourcing, just Kiwi staff who work regular hours and pick up the phone

2. Remote and on-site support, to fix day-to-day issues promptly, plus preventative health checks and patch management

3. Yearly IT reviews, including planning for upgrades, security audits, and performance tuning

4. Transparent pricing, you only pay for the support you need, with no long-term contracts or hidden fees

We treat your business as our own, aiming to keep systems fast, secure, and reliable, so you can focus on growing your core operations.

Q: Can Dial a Nerd support my remote or hybrid workforce?

A: Absolutely. Supporting a flexible work environment is one of our core strengths. We implement solutions like:

• Secure VPNs or zero-trust access to ensure staff can safely connect from anywhere

• Cloud file storage and backup systems, so remote staff can access and save data as if they were in the office

• Managed remote support, so evenings or weekend users still benefit from full IT coverage

• Cloud phone system integration, enabling mobile or desktop calling on any device
  We ensure your remote team can work productively, securely, and without tech frustrations, no matter where they are in New Zealand or overseas.

Q: What security measures do you provide to protect my business?

A: We believe in layered cybersecurity built for Kiwi businesses. Our approach includes:

• Modern firewalls and network segmentation to restrict unnecessary access

• Endpoint security & antivirus, plus regular patching and software updates

• Staff training to recognise phishing, social engineering, and user errors

• Secure, tested backups & disaster recovery plans to restore systems quickly after incidents

• Two-factor authentication and password best practice to protect cloud accounts

• Incident response procedures to identify, contain, and fix breaches if they occur

With this defence-in-depth strategy, we stop most threats before they happen, enabling you to work confidently and compliantly.


Q: How do you help businesses plan and grow their IT systems?

A: Our consulting services are designed to align your IT infrastructure with your business goals. We offer:

• Initial IT assessments to identify strengths, weaknesses, risks, and cost-saving opportunities

• Technology roadmaps that guide upgrades, cloud adoption, remote strategies, and security over 3–5 years

• Vendor selection and implementation support to ensure new systems are set up correctly and effectively

• Ongoing review meetings, so we adjust your systems in line with your growth trajectory, seasonal demands, or major projects

Unlike transactional IT companies, we consider IT an investment in your future. We partner with you to ensure your tech supports your workforce, productivity, and profitability.


Want to learn more?

To find out more about our IT Services, see our FAQs page or give us a call on 09 2382560 

Visit our IT Services page to explore everything we offer, from computer repairs and remote IT support to data recovery, VoIP cloud phone systems, AI integration for businesses, custom-built Apps and software, cloud computing, servers, office-365, Search Engine Optimisation and more.

Curious about the state of IT in New Zealand? Take a look at our Surprising IT Statistics page for some surprising insights into how businesses are using technology today.

Learn more about us, read real customer reviews, or head back to the Dial a Nerd home page.

Ready to talk? Contact us today — we’d love to help.