Computer Repairs and IT Support - Located in Pukekohe since 2003

A: Over 90% of our clients say they chose Dial a Nerd for the simplicity, and stayed for the reliability, value, and one-call support model.

Here are just a few reasons so many clients choose Dial A Nerd’s information technology services:
-  A "one-stop shop" for all your hardware and cloud IT needs since 2003
- Simplified, robust, and scalable IT systems
- High-value service at fair prices
- World-class information technology solutions with minimum stress and downtime
- A dedicated managed services team, always ready to provide IT support for your business.

As a company manager, you want all IT aspects of your business to run smoothly. You need secure cloud solutions, MS Office 365, secure and managed backups and data recovery in the event of a disaster, data security, professional email hosting, a cost-effective VoIP system, network infrastructure and timely hardware repairs. Dial A Nerd provides a wide range of information technology services for your business premises and home office. Say goodbye to annoying, perplexing, wasteful IT setups. With us, your business gets an all-inclusive IT service, allowing you to focus on growing your company.

Dial A Nerd has been providing advice and innovative IT services to businesses from Auckland to Hamilton and surrounding areas since 2003. We use top technology solutions combined with our years of experience, to help companies streamline their business and enhance their capability of serving clients.

A: When it comes to looking after your computers, networks, and digital systems, experience matters. Dial a Nerd has been helping New Zealanders with their tech for over 21 years, making us one of the most established and trusted IT service providers around. We’ve stood the test of time by doing things differently.

We don’t just fix problems, we help you plan ahead, avoid unnecessary costs, and use technology in a way that actually supports your goals. Whether you're running a small business or just want reliable help at home, we act as your long-term tech partner, not a one-off repair service.

Many of our clients have stayed with us for years because they know we’re reliable, honest, and easy to deal with. We explain things in plain English, turn up when we say we will, and recommend solutions that make sense, not upsells you don’t need.

So if you’re tired of one-size-fits-all support or flaky technicians, give us a try. We’ve built our reputation on trust, consistency, and getting the job done right the first time.

A: Our cloud phone specialists design, implement, and support reliable, feature-rich telephone systems without the need for physical PBX boxes or clunky conference phones. You’ll get seamless integration to Microsoft Teams or web apps, providing:

1. Mobile and desktop connectivity so your team stays reachable even when working from the bach or on the go
2. Advanced call routing – extensions, departmental queues, voicemail-to-email, after-hours menus
3. Scalability and call analytics, meaning you only pay for what you need and gain insights into call volumes and performance
   We handle porting your current NZ landline, help you choose the right handsets or softphones, and ensure staff are set up from day one. Plus, we provide local support, you won’t wait in international call queues when something goes wrong. Our goal is a seamless, Kiwi-friendly transition from old-fashioned phones to a modern, flexible calling system.

A: Cyber security isn’t just about software, it’s about understanding the local threat landscape, New Zealand regulations, and your operational nuances. At Dial a Nerd, we offer more than antivirus. Our layered cyber strategy includes:

• Network protection, with properly configured firewalls and segmentation
• Perimeter scanning and threat detection, tailored to common phishing or ransomware methods targeting Kiwi organisations
• Staff training, helping you build an aware and vigilant team in a clear, non‑intimidating way
• Incident response planning, so you’re prepared to recover quickly in a crisis
• Two‑factor authentication, secure backups, and system hardening across your business
  Unlike generic solutions, each element is customised to your risk profile, covering everything from internet banking to data compliance. Plus, our local support desk means rapid, reliable response, not waiting on offshore call centres.

A: Absolutely. We recognise that many NZ businesses now expect flexibility, work-from-anywhere models and split-office/home staff. We design secure, seamless remote IT environments using:

• Virtual Private Networks (VPNs) for encrypted access

• Zero‑Trust configurations, locking down access based on identity and device

• Cloud-driven file syncing and backup systems, so remote staff can’t accidentally lose data

• Device management, monitoring, and health checks even off site

• Cloud‑based phone systems and video conferencing (Microsoft Teams, Zoom) for unified communication
  From setting up new remote devices to ongoing support, we ensure connected productivity, wherever your people work. And we always keep things local, support is handled from our NZ-based team, with fast response and sensible Kiwi rhythms.